Joseph Dickerson 

3906 Pine Gorge Court, Dacula, GA 30019

+1-678-221-7381 | josephcdickerson@gmail.com
LinkedIn http://www.linkedin.com/in/joedickerson 

Professional Summary

·     Director-level Product & UX Design Leader with 15+ years of experience in digital transformation, managing cross-functional UX teams, and delivering high-end experiences.

·     Adept at aligning business goals with user needs while collaborating with executives, product management, and development partners.

·     Recognized for building design organizations, implementing DesignOps, and delivering measurable outcomes in SaaS, financial services, healthcare, logistics, and martech.

Innovation & Impact 

·     Modernized AdRoll platform by defining and implementing AI-driven features, increasing
     customer efficiency in ad creation and experimentation.

·     Owned the information architecture across multiple products, creating conceptual models, content maps, and navigation systems connecting product features with data sources.

·     Led service design initiatives including discovery interviews, ecosystem mapping, and service blueprinting to align multiple domains and scenarios.

·     Championed inclusive design and accessibility across government (Texas HHS) and financial platforms (Fiserv, Westpac).

·     Established Innovation Lab to inform product roadmaps.

Core Skills

UX & Product Design Leadership

·       Independently led cross-functional UX teams, facilitating collaboration, setting creative direction, and ensuring quality control.

·       Extensive experience mentoring teams in user-centered design and design-thinking practices.

·       Coordinated stakeholder interactions: intake, demos, requirement gathering, and feature planning.

DesignOps & Agile / Lean UX Delivery

·     Expert in Agile, Lean UX, and SAFe frameworks, aligning UX workflows with existing processes.

·     Proficient in JIRA and work-tracking processes to manage cross-functional output.

User Research & Usability Testing

·     Advanced expertise in usability testing, contextual inquiry, surveys, and ethnographic methods.

·     Planned and executed discovery with internal/external research partners, synthesizing insights into actionable recommendations.

·     Expert in Design Thinking, Inclusive Design, accessibility, service design, and content strategy.

AI / Conversational Design / Prompt Engineering

·     Advanced practitioner of conversational design and prompt engineering.

·     Adept at numerous AI tools, including Dall-E, N8N and ChatGPT.